Frequently asked questions

eVisit FAQ's

How much do eVisit sessions cost?


Sessions range in pricing based on the time of your scheduled booking. Off peak eVisits are $36.95 which are Monday through Thurday bookings November 1 through December 16. Peak eVisits are $48.95 which are Friday through Sunday beginning November 5. Peak rates also include December 17 through December 23. Each session is designed for a maximum of two children. If you would like to have more children or more time, contact us to schedule a special session.




How long is a session?


Sessions are approximately 10 minutes. This is the main reason that sessions are limited to two children and why we ask for so many details beforehand. We want your experience to be magical. If you would like more time, have more children, and have further questions, Contact Us




Why are there only two children allowed?


We've all become masters with Zoom these days! And one thing we've noticed, is that communication can be difficult when too many people are talking at one time! To make your session the best it can be, we ask for a limit of two children per session so that we can give each child the attention they so much deserve! If you would like more time or have more children, Contact Us




What is your refund policy?


Cancellations are processed with a full refund when notice is given one week prior to your appointment. If scheduling is an issue, we can work with you on rescheduling in order to offer you the best Christmas experience.




What if I miss my appointment?


Although we we understand that life happens (especially these days), we do not offer reschedules or refunds for missed appointments. If you find you have a scheduling conflict after you have booked your appointment, contact us! We will work with you prior to your original appointment time to ensure your Christmas experience is complete!




Is there anything I should know to make my child's experience extra special?


Yes! These simple tips can help you prepare your child for his or her meeting with Santa. Schedule your session when your child is normal active, but not when they usually eat or take a nap. Review the information you shared with us. Discuss with your child ahead of time what to expect: a video call with Santa! Discuss with your child the basics of Zoom etiquette: Listen & Engage with One Another, Speak Clearly, Stay In the Camera, Try Not to Shout.




How do I get my recording?


Following your visit, the staff will prepare your recorded session so that you will be able to download it. These sessions are not kept more than 15 days. Please ensure that you download it as soon as possible. It's your experience to keep and remember!




What platform do you use?


All of our eVisits are conducted via Zoom. You will receive a link to join prior to your scheduled appointment. Please make sure you have downloaded Zoom prior to your appointment.




I'm ready for my appointment. What do I do?


Great! After you've prepared your child(ren) for the visit, set up your device in a well lit area, preferably with no light directly behind you. Open your device and select the Zoom link provided to you by Adventures with Santa. You can do this 10-15 minutes prior to your appointment. Make sure your camera, microphone, and speaker are working! That's it!




What time zone am I seeing on the calendar?


All eVisits are scheduled according to Easter Standard Time Zone. Adventures with Santa happily works with families across all time zones, but be sure to note the time on the calendar and adjust to your time zone!